Man And Van Balham Terms and Conditions
These terms and conditions set out the basis on which Man And Van Balham provides moving, transport, lifting, loading, unloading, and related service support to residential and commercial customers in the UK. By making a booking, the customer agrees to be bound by these terms, which apply to all man and van services, unless a written agreement states otherwise. These terms are designed to create a fair, clear, and practical framework for the supply of our Balham man and van services and similar transport arrangements.
The customer must read these terms carefully before confirming any booking. A booking request is an offer to enter into a contract, and the contract becomes binding only when we accept the booking in writing, verbally, or by electronic confirmation. Any special request, access issue, or timing requirement must be disclosed before the booking is accepted. If the customer provides incomplete or inaccurate information, the company may revise the price, alter the service plan, or refuse the booking if performance becomes unsafe or impractical.
In these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer, hirer, or person authorised to make the booking. The service may include vehicle use, manpower, loading assistance, basic handling of items, and disposal or transfer services where agreed. Nothing in these terms affects the customer’s statutory rights.
The booking process begins when the customer submits a request with the date, collection and delivery points, item details, property access information, and any special handling requirements. We may provide an estimate, quotation, or indicative rate based on the information supplied. Man and van Balham quotations are usually based on vehicle size, labour time, distance, waiting time, access conditions, parking restrictions, and any extra services requested. Unless explicitly stated, all quotations are valid for a limited period and may be withdrawn or adjusted if the underlying information changes.
A booking is only confirmed once we have accepted the job and, where required, received a deposit or prepayment. Confirmation may be sent by message, email, or another written form. The customer is responsible for checking all booking details, including dates, times, addresses, item lists, and any service limitations. If a customer asks us to proceed without providing full information, any resulting delay, additional charge, or service restriction remains the customer’s responsibility.
We reserve the right to refuse, suspend, or cancel a booking if the service would be unlawful, unsafe, or beyond the scope of our operational capability. This includes situations involving hazardous goods, inadequate access, extreme weather, insufficient parking, prohibited items, or circumstances that present an unacceptable health and safety risk. Arrivals may be affected by traffic, road closures, or events outside our control.
Payment terms depend on the service type and the agreed quotation. In many cases, payment is due on completion of the service unless advance payment or a deposit has been requested. We may require full or partial payment in advance for larger jobs, storage-related work, disposal work, or any booking involving third-party costs. Accepted payment methods will be confirmed at the time of booking. Where card, bank transfer, or cash payments are accepted, payment must be made in full unless a separate written agreement states otherwise.
Any additional charges arising during the job, such as extra labour, waiting time, stair carry, additional mileage, parking fees, congestion-related costs, or changes to the original scope, may be added to the final invoice. The customer must ensure there is sufficient money available to complete payment when due. If payment is late, disputed without reasonable grounds, or declined, we may charge interest and recovery costs to the extent permitted by law. We may also suspend future services until all outstanding sums are paid.
If the customer requests a change to the booking after confirmation, we will try to accommodate it, but revised timing or pricing may apply. Changes to item quantity, property access, loading location, or delivery route can materially affect the service. A Balham man and van arrangement is often scheduled tightly, so late amendments may not be possible without rebooking. Where we agree to a variation, the customer accepts that the new terms form part of the contract.
Cancellations and postponements must be made as early as possible. If the customer cancels more than a reasonable period before the scheduled start time, any deposit may be refunded or retained only to cover reasonable administrative costs, depending on the service type and notice given. If the customer cancels shortly before the job, fails to provide access, is not present at the agreed time, or cannot receive the service, we may charge a cancellation fee or the full booked amount where loss has already been incurred. These measures reflect the loss of reserved vehicle time and labour allocation.
We may also cancel or postpone a booking where circumstances beyond our control prevent safe or lawful performance. Such circumstances include severe traffic disruption, adverse weather, vehicle breakdown, staff illness, road restrictions, or access issues not disclosed in advance. In those cases, we will aim to rearrange the service or issue a refund for any unperformed portion already paid, unless the delay or cancellation is caused by the customer’s conduct or omission. We are not responsible for indirect losses resulting from cancellation or delay.
Where the service involves collection or delivery at a property, the customer must ensure that access is suitable for the vehicle and work can be carried out safely. The customer should remove obstacles where possible, arrange parking permission if needed, and make sure someone is available to authorise decisions. If keys, codes, permits, or instructions are required, they must be supplied on time. Failure to provide accurate access information may result in extra charges, aborted visits, or cancellation fees.
Liability is limited to the extent permitted by UK law. We will use reasonable skill and care when providing man and van services, but we are not liable for losses caused by events outside our control or by the customer’s failure to prepare adequately. This includes damage resulting from poor packing, inherent weakness of furniture, hidden defects, overloading, unsecured items, or handling instructions not disclosed before the job. Customers should ensure that fragile, valuable, and irreplaceable items are appropriately protected and, where necessary, covered by their own insurance.
Unless otherwise agreed in writing, we are not liable for loss of profit, business interruption, missed appointments, inconvenience, or any indirect or consequential loss. Our total liability for any claim arising from the service will be limited to the amount paid for the specific job, except where the law does not allow such a limit. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
If damage occurs, the customer must notify us as soon as reasonably possible and, where practical, before the goods are moved from the delivery location. The customer should provide a clear description of the issue, supporting photographs where available, and any relevant information about packing or handling. We may inspect the item or request further evidence before considering a claim. Any claim brought after a significant delay may be harder to assess and may be rejected if the delay prejudices our ability to investigate. Reasonable cooperation is required throughout any claims process.
Where goods or waste are handled as part of the booking, the customer must comply with all applicable waste regulations. We will only transport, dispose of, or deliver waste if such work has been agreed in advance and is lawful. The customer must not present prohibited, hazardous, fly-tipped, clinical, chemical, electrical, or controlled waste unless we have expressly accepted that category and can lawfully deal with it. If we suspect that items have been misdescribed or are not suitable for transport, we may refuse to load them or may separate them from the service.
For waste transfer or disposal services, the customer may be required to provide accurate descriptions of the materials, source of the waste, and any necessary declarations. The customer acknowledges that waste must be packaged, labelled, and transferred in compliance with legislation and local authority requirements where applicable. We may refuse any item that could contaminate other loads, damage the vehicle, or create a legal or environmental risk. Where third-party disposal charges apply, these may be charged in addition to the original quotation.
Customers must not request that we bypass legal disposal routes or ignore lawful procedures. If we are asked to remove waste, we may require the customer to confirm that the items are owned by them or that they are authorised to arrange disposal. We reserve the right to take reasonable steps to verify lawful disposal arrangements. A Man And Van Balham booking involving waste does not transfer ownership of the waste to us unless expressly agreed and legally permitted. Any unlawful request may lead to immediate termination of the contract without refund.
The customer is responsible for ensuring that all goods handed to us are lawful to move, not stolen, and not subject to restrictions, embargoes, or security concerns. We may refuse to carry items that are dangerous, excessively heavy, poorly packed, or likely to cause damage to persons, property, or the vehicle. If a job requires lifting beyond normal manual handling limits, specialist equipment or additional personnel may be needed, and the booking may be amended accordingly. Customers should disclose weight, dimensions, and any known access difficulties in advance.
Insurance, where available, is subject to the specific policy terms and exclusions. Customers should not assume that every item is automatically insured for full replacement value. High-value items may need separate declaration and additional cover. We do not accept responsibility for cash, jewellery, antiques, collectibles, documents, or sentimental items unless this has been expressly agreed in writing. If the customer wishes to rely on special protection, they should make a written request before the service begins.
These terms may be updated from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will normally apply to that booking, unless a later written variation is agreed. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or remedy immediately does not amount to a waiver of that right.
The contract between the customer and Man And Van Balham is governed by the laws of England and Wales, and any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. These terms are intended to be interpreted in a commercially reasonable way, giving effect to the parties’ lawful expectations and the practical nature of moving services.
If any issue arises, the customer should raise it promptly so that it can be reviewed and, where appropriate, resolved. Any request for clarification, adjustment, or remedy will be assessed on the facts of the booking, the service performed, and the information originally supplied. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms and conditions in full.